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Auto Order Program ? Order, Schedule and Relax

Auto Order Program is a convenient way to get the products you want at a regular schedule. It helps you save time and money and ensures that you never run out of your pet supplies.

What is an Auto Order?

In simple terms, auto order is a process where you keep your regular orders on a particular frequency and get them delivered to you without having to order it every time you run out of it. For instance, if you would like a product to be delivered every six months, all you have to do is choose the product and set its frequency for 6 months and we will ensure that it is delivered to your doorstep at your chosen frequency.

It is a simple process that can also be modified at any time, depending on your pets needs and your circumstances. If at any time you wish to cancel or skip your auto order delivery, you can do so.

How to Opt and Exercise the Auto Order Feature?

Our auto order program is as simple as 1, 2, and 3. By following the three simple steps mentioned below, you will be able to successfully keep your desired supplies on auto order.

The three steps are:

  • Select the product you want to auto order.
  • Set the frequency you want.
  • Check out as usual and relax.
How Does the Auto Order Program Work?

The auto order program works in a very simple way. Once you have placed your order, the following will take place:

  • Before each auto-shipment, you will receive an email reminding you for the same.
  • During this period, you can change or update your current order.
  • Once done, your auto order will be shipped to the address given by you.
  • Your order will be delivered.
How Will I Be Billed for My Auto Order Items?

As soon as your order is ready for shipment, you will be billed and the payment will be processed according to your previous payment option with us. You will receive an email 7 days prior to shipment, with an invoice of your auto order. If you need to make any changes,you can do so byemailing us at or calling us toll free at 1-800-304-1918, between Mon-Sat, 8 AM to 6 PM CST.

How Can I Cancel, Change or Update My Auto Order Shipment?

If you want to cancel or make any kind of changes in the frequency, product, quantity or even the shipping addressof your auto order, let us know via email at or call us on our toll free number 1-800-304-1918, between Mon-Sat, 8 AM to 6 PM CST. We request you to contact us at least 24 hours prior to shipping.

Note : Orders cannot be modified or cancelled once they have been processed for shipment.